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Customer FAQ
Do you offer after-sales service?
Yes, indeed! We provide comprehensive after-sales support:
▸ 24/7 Remote Technical Assistance: Our service team is always available to guide you.
▸ On-Site Engineer Visits: If needed, we can send our engineers to your location for installation and staff training. (Customer covers travel expenses.)
▸ Spare Parts Priority: We ensure you get replacement parts quickly.
What about the quality of your machines?
Our machines are built to high standards:
▸ Certifications: We hold ISO 9001:2015, CE, and TUV certifications.
▸ Rigorous Testing: Each machine undergoes extensive testing before leaving our factory, guaranteeing top quality.
Are your products certified?
Absolutely. All our products are ISO and CE certified. We have a dedicated quality control department to inspect every machine before shipment.
Are you a manufacturer or a trading company?
We are a professional OEM manufacturer, specializing in:
▸ Egg tray machines (1,000–8,000 pcs/hr)
▸ Tissue and napkin paper production lines
▸ Custom pulp molding systems
▸ Paper core and tube machines.
▸ Facial tissue machines.
▸ Toilet paper machines.
▸ Packing machines.
▸ Paper straw machines.
We have been serving customers in over 80 countries across Asia, Africa, and South America since 1984, and have a strong reputation worldwide.
What is the warranty on your machines?
We provide a 12-month warranty covering:
▸ Main machine structures
▸ Motors and gearboxes
(Note: Molds, belts, and proximity sensors are not included.)
What is the delivery time?
Our standard delivery time is 30 days.
Expedited Options:
▸ For 20-day priority production, a 15% surcharge applies.
▸ We offer FOB/CIF shipping from Qingdao Port.
Can I customize the FY-1*3 1000pcs/hr egg tray system?
Yes, you can! We offer customization options:
▸ Solar or gas-powered drying
▸ 1–4 forming molds
▸ PLC automation upgrades
What payment terms do you accept?
We offer flexible payment options:
▸ 30% deposit, 70% before shipment (TT)
▸ 100% LC at sight
▸ Negotiable installment plans.
CONTACT
EMAIL:
Factory Address:
North of Provincial Highway 002 in the middle of Guhuang Line, Xiangyun Town, Wen County, Jiaozuo City, Henan Province, China
Operation Center:
501, Block A, Tenghe Building, University Science and Technology Park, Zhengzhou Hi-Tech Zone, Zhengzhou City, Henan Province, China
IMESSAGE
We are heppy to solve problems for customers
We will contact you within 2h after receiving your message
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